Orders and Delivery

Shipping Policy

At PARPLAY Golf, we aim to deliver every order safely and as quickly as possible. Please review the information below before placing your order.

Shipping Locations

We currently deliver to addresses throughout New Zealand.

International shipping is not available at this time.

Order Processing

Orders are normally processed within 1–2 business days after payment has been confirmed.

Orders placed on weekends or public holidays will be processed on the next business day. During busy periods, product launches or promotional events, processing may take slightly longer.

Shipping Rates

Our standard shipping rates are:

• Auckland urban: $5.99
• North Island non-rural: $13.99
• North Island rural: $19.99
• South Island non-rural: $24.99
• South Island rural: $27.99

Free standard shipping is available on eligible orders over $180.

Oversized, bulky or unusually heavy products may incur an additional shipping charge. Any applicable shipping cost will be shown at checkout or confirmed with you before dispatch.

Estimated Delivery Times

We aim to dispatch orders within the next business day after processing is complete.

Standard delivery usually takes approximately 1–3 business days, depending on your location. Rural addresses and South Island deliveries may take longer.

Delivery times are estimates and may be affected by courier delays, severe weather, public holidays or other circumstances outside our control.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

Tracking information may take up to 24 hours to appear on the courier’s website.

Local Pickup

Local pickup may be available from Manukau, Auckland by arrangement.

Please wait until you receive confirmation that your order is ready before arriving for collection.

Damaged, Delayed or Missing Orders

Please contact us as soon as possible if:

• Your order arrives damaged
• An item is missing from your order
• Your tracking shows delivery but you have not received the parcel
• Your order has not arrived within a reasonable time

Please provide:

• Your order number
• A description of the issue
• Photographs of the item and packaging where applicable

PARPLAY will work with the courier to investigate the issue and arrange an appropriate solution, which may include a replacement, repair or refund.

Please retain all original packaging until the matter has been resolved.

Incorrect Shipping Information

Customers are responsible for checking that their delivery address and contact details are correct before completing checkout.

Please contact us immediately if you notice an error. Once an order has been dispatched, we may not be able to change or redirect the delivery.

If an order is returned because the address supplied was incorrect, incomplete or outdated, additional shipping charges may apply before the order can be sent again.

Contact Us

For shipping or delivery enquiries, contact:

PARPLAY Golf
Email: info@parplay.co.nz
Location: Manukau, Auckland, New Zealand